Frequently Asked Questions
Your guide to shopping the future of fashion at Nexgen
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fashion fix faster.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I determine my size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Nexgen ships to over 50 countries worldwide. International shipping times and costs vary depending on the destination and will be calculated during checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Nexgen is committed to conscious fashion. 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2026.