Returns & Exchanges
At Nexgen, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged fashion items. Our goal is to ensure your shopping experience is as trend-setting and stress-free as your new wardrobe.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original Nexgen packaging.
Drop Off Package
Take your package to any authorized carrier location or schedule a home pickup to start the transit process back to our warehouse.
Receive Your Refund
After our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing